For technical support please e-mail
support@ferntech.co.nz with your order number in the title. If you wish to report a fault or a problem on a product you purchased please do so via the RMA Portal, you'll find this when you log in to your account.
DJI Ferntech is available for contact via phone during the following times:
Monday – Friday: 9:00am – 5:30pm
Saturday: 10am – 4:30pm
Sunday: Closed
Christmas/New Years Shipping & Trading Hours
At Ferntech we want to ensure that you all receive your orders in time for Christmas day. Please see below Christmas delivery cutoff times and store opening hours.
Cutoff dates for Christmas Delivery are Monday 23rd December 2pm* (Thursday 19th Dec for Rural Deliveries)
Our store will be open from 9am - 3pm on Tuesday 24th December for in-store collection
*Overnight Courier Delivery: Targeted for next working day between major towns and cities. Add two days for rural.
Send our team a message
DJI AUTHORISED RETAIL STORE AUCKLAND
Open Monday to Friday 9.00am - 5:30pm and Saturday 10.00am - 4:30pm
There is 30 minutes parking out the front of the store on New North Road before 4pm ( from 4pm the street becomes a clear way). If this car park is full or you are visiting after 4pm please park in our car park around the back of the building (entrance off Ruru Street number 39).
