From Ferntech to Waypoint

Waypoint has acquired Ferntech’s established drone sales and services business, bringing its people, expertise, customer relationships and DJI Gold Partner status under the Waypoint name. Ferntech built years of knowledge at the forefront of New Zealand’s drone industry. Waypoint takes that experience forward, with a bigger ambition to understand where the technology is heading and help New Zealand get there.

What changes from 1 December 2026

Invoices:
These will be issued by Waypoint Group Ltd. Please update your supplier records.

Payments:
Our bank account will change. Use the bank details on your Waypoint invoices and update saved payee details. Do not pay Waypoint invoices into Ferntech’s account.

Frequently asked questions

What exactly has Waypoint acquired?
Ferntech’s direct-to-customer business, including its DJI stores and service team.

What is happening to Ferntech?
Ferntech is transitioning to a strictly wholesale business model. From 1 December, Ferntech will operate solely as a distributor, supplying DJI Enterprise, DJI Agriculture, and DJI Delivery products to a network of resellers.

Why is the business changing?
The change gives each business a clear focus. Ferntech will continue as a distributor supporting DJI resellers throughout New Zealand, while Waypoint will focus on sales, service and support for customers using the technology.
Led by Glenn Watts, Waypoint will build on Ferntech’s experience and longstanding customer relationships, investing in its team, customer support and new drone applications.

When does the change happen?
The operating transition to Waypoint is on 1 December 2026.

Will I still deal with the same people?
The majority of Ferntech’s team members will transfer to Waypoint Group, bringing their experience and customer relationships with them. Keep speaking with your usual team.

Where will Waypoint be based?
Waypoint Group will take over Ferntech’s existing Auckland and Christchurch premises.

Will you still sell DJI drones for everyday users?
Yes. DJI remains central to the business, from a first camera drone through to specialist commercial equipment.

Where do I send my drone for service?
Waypoint Group is taking over Ferntech’s premises. You can continue booking your drone in for service as you do today, and we will ensure it is processed in the same usual efficient manner.

What if Ferntech is named as my maintenance provider in my exposition?
Ferntech remains listed by the CAA as a maintenance provider for DJI aircraft. We’re working with the CAA to provide clear guidance on the transition, including any updates needed to your exposition or Operations Specifications.

What happens to existing backorders?
Orders shipped up to and including 30 November 2026 will come from Ferntech. From 1 December 2026, Waypoint will fulfil all transactions, including backorders. Contact your usual sales team with your order reference for a status update.

How do I make a warranty claim for a Ferntech purchase?
Submit your warranty claim through Waypoint and let us know the item was purchased from Ferntech. Waypoint will facilitate the claim and process it with Ferntech on your behalf. Ferntech will continue to support returns for Ferntech purchases.

How are reseller repairs and warranty items handled?
Resellers submit repairs and warranty items through Ferntech, which contracts Waypoint Group to deliver the service work.

How will Waypoint build on Ferntech’s offering?
Waypoint will continue the products, services and expertise Ferntech offers today, while expanding that capability to meet customers’ evolving needs and the growing uses of drone technology.

Who owns and leads Waypoint Group?
Waypoint Group is a privately owned New Zealand company, with ownership held through New Zealand investors. Glenn Watts is the company’s sole director, responsible for leading the business.