Tax Free Shopping
How does Tax Free Shopping in New Zealand work?
First, you will complete the transaction at the DJI Authorised Retail Store in Auckland. When you provide us with your flight details, we are able to exclude the GST from the price of the product.
Once you've made your purchase, our team will courier your purchased items to the Auckland Airport Collection Point.
When you depart the country, you will need to pick up your items from the Auckland Airport Collection Point. You will need to bring your passport and boarding pass to the Collection Point to receive the goods.
Can’t I just purchase a product across the counter and claim the GST back at the airport when I leave?
Unfortunately not, while many countries allow you to do this New Zealand isn’t one of them.
How much do I save?
All goods sold in New Zealand are subject to 15% GST, however by purchasing tax free you will not have to pay the GST on your products. All products on our website show prices which include GST.
Are there any additional fees when using the Collection Point service?
A 3% airport service fee will be added to your purchase. With the deduction of GST, you will still be saving 12% on our advertised prices.
How long before I travel do I need to make the purchase?
We will need to arrange to courier your purchased items to the airport to be available for your flight, so ideally you will need to come to the store and make your purchase at least 48 hours prior.
What happens if I get to the airport and my goods are not there?
This hasn’t happened to date, but in the event that it did, rest assured that we will get the goods back from the airport and offer you a full refund.
Can I purchase Tax Free Shopping online?
Unfortunately this is not available yet. If you are unable to make it into the store, give us a call on 0800 787 623 and we will arrange your order over the phone.
Where can I read more about Tax Free Shopping?
To find out more about New Zealand Duty-free Shopping, please visit the New Zealand Customs Service website.
Still have questions?
Feel free to give us a call on 0800 787 623 or email firstname.lastname@example.org and we will be happy to answer your questions.